FAQs

1. Orders will ship out as per the est. delivery timeline stated in the table above.

2. Shipment is done between Monday to Friday, 10am - 4pm excluding Saturday, Sunday and Public Holidays.

If you've ordered on a Sunday or a public holiday, shipment preparation with payment confirmation will be done on the following Monday and shipped out on Monday.

1. We ship via Aramex / Fedex/ DHL Globalmail.

2. We do not ship to P.O Box addresses.

3. We do not ship to multiple addresses for one single order, please make multiple orders instead.

All of our web site prices are in SGD.

Do contact us at info@apestomen.com if your country is not listed here. We'll make special arrangement for you.

You will get an email from us once your order has been shipped. This email will contain the tracking details. Alternatively, please write in an email to info@apestomen.com if you have any questions regarding your order shipment.

If you feel that what you ordered is faulty or incorrectly sent, please email us immediately at info@apestomen.com, providing your Order No., details of the fault and a photograph of the fault. We will replace your order if we have confirmed that the item is incorrectly sent faulty. This is on condition that you did not tamper with the contents or used any part of the contents. Such behavior of returning used or tampered products would translate to intentional acceptance of the product except in the case that the product is obviously defective e.g. smells different from what it should be.

As soon as your returned item# reaches our office, we will send you an email notification. Exchange of faulty items must be done within 7 days of receiving them. Do take note that there will be will be no exchange requests entertained except for incorrect order sent and that the returned items are your responsibility until they reach our office. Only a one-to-one exchange is allowed and there are strictly no cash refunds.

Yes, is possible if we have not shipped out your order. Do email us at info@apestomen.com for any cancellation or changes.

However do note that the refund amount will be less the payment gateway processing fees which are due to non refund policy for Visa/Master/American Express & Paypal companies. e.g. for Visa/Master Singapore orders processing fee is 3.2% + S$0.50, Rest of world 4.2% + S$0.50